At Socks Master, we're passionate about crafting high-quality socks in the heart of Bangladesh and bringing that comfort to your feet, wherever you are in the world. We're equally passionate about protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.
Information We Collect
When you visit our website or make a purchase, we may collect the following information:
Personal Information: This includes your name, email address, shipping address, billing address, phone number, and payment information. We collect this information to process your orders, deliver your socks, and provide customer support.
Device Information: We collect information about your device, such as your IP address, browser type, operating system, and referring website. This helps us improve your browsing experience and optimize our website for different devices.
Order Information: We collect information about your orders, such as the items you purchased, the date and time of your purchase, and the amount you paid. This helps us track your orders and provide you with order updates.
Customer Service Interactions: We may collect information about your interactions with our customer service team, such as your emails, chat transcripts, and phone calls. This helps us improve our customer service and resolve your issues efficiently.
How We Use Your Information
We use your information for the following purposes:
Process your orders and deliver your socks.
Provide customer support and respond to your inquiries.
Improve our website and product offerings.
Send you marketing communications about new products, promotions, and other updates (with your consent).
Comply with legal obligations.
Sharing Your Information
We may share your information with the following third parties:
Shipping providers: We share your shipping address with shipping providers like DHL, FedEx, and UPS to deliver your socks.
Payment processors: We share your payment information with payment processors like Stripe and PayPal to process your payments securely.
Service providers: We may share your information with service providers who assist us with website hosting, email marketing, and data analytics.
Legal authorities: We may disclose your information to legal authorities if required by law or legal process.
Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and regular security assessments.
Your Rights
You have the following rights regarding your personal information:
Access: You can request access to your personal information.
Rectification: You can request correction of any inaccurate or incomplete personal information.
Erasure: You can request deletion of your personal information.
Objection: You can object to the processing of your personal information.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Socks Master
We may update this privacy policy from time to time. Any changes will be posted on our website.
Thank you for choosing Socks Master. We appreciate your trust and are committed to protecting your privacy.
